In accordance with General Data Protection Regulation (GDPR) guidelines, personally identifiable information (PII) can not be shared to third parties. Therefore, you will be able to export password protected reports which contains personal data in excel format using configured user PIN as password to make sure that this information was shared only with authorized person.
How to view exported (downloaded / sent by email) report
Step 1 : Login to GrubCenter as the user with Real-Time Reports permissions set (e.g. Admin)
Step 2 : Navigate to Real-Time reports section
Step 3 : Select required report from the list of the reports
Step 4 : Download or Send report by email
Step 5 : Open the extracted excel file
Step 6 : Enter your user’s PIN code in password field to view the report
NOTE:
- You may configure PIN code on GC → User Management → Users → Select User → PIN → Save
- Exported report has expiration period of 7-10 days after which report won’t be accessible and you will have to export new report
- If you have a customer who is requesting to delete his/her data from GT platform, raise a ticket with this request to GT support team to delete the data.