Find below frequently asked questions with answers:
KDS
1. How to completely log out of KDS and KDS Master?Log in to the Settings Panel > Enter PIN > Choose KDS Management from the bar on the left side of the screen > Click on KDS Station Active and select YES to the question “Are you sure you want to deactivate the KDS?”
2. How to Print a complete order in GrubKDS?
Log in to the Settings Panel > Enter PIN > Choose Configure Printer from the bar on the left side of the screen > Turn on the toggle button to Print Complete Order.
3. How to 86 a menu item/ modifier/ ingredient in KDS?
Choose Menu Items Management from the left side menu options > Click on Search by Menu Items / ingredient / modifier > Type the item name in the Search bar > Click on the toggle button to deactivate > Choose between the two options ‘’Unavailable until further notice’’ or ‘’Unavailable until next day’’ > Click confirm.
GrubCENTER.
1. How to log out of GrubCENTER?Click on the settings tab on the left side menu > Choose the category Brands > Click on the logout button next to the ‘’filter’’ button on the top right of the screen.
2. How to change the price of a modifier?
Click on the Menu tab on the left side of the dashboard and select the subcategory menu > find the menu that the modifier is a part of > click on the view icon > find the category the modifier is linked to > find the recipe the modifier is connected to > click on the drop-down menu > modify the price of the modifier(s) > Click save at the end of the category > then click on the save button on the bottom right corner of the screen.
3. How to change the price of a recipe?
Click on the Menu tab on the left side bar and choose the subcategory > Find the menu that your recipe is part of and click on the view icon > Find the category that your recipe is part of and click on Edit > Modify the price of the Recipe(s) > Scroll at the end of the category and click Save to save the category changes > Then click on the Save button on the bottom right side to return to the main menu page.
Go to the Settings tab and choose the subcategory Brands > Find the brand you wish to change the name of by using the search box, or filter option > Once you find the brand you wish the change the name of, click on the view icon > You will then be able to see your brand info including the brand name > Change the Brand Name as required > Click Save.
5. How to change brand description?
Go to the Settings tab and choose the subcategory Brands > Find the brand you wish to change the description of by using the search box, or filter option > Once you find the brand you wish to change the description of, click on the view icon > You will then be able to see your brand info including the brand description box on the right side of the screen > Change the Brand description as required > Click Save.
6. How to Edit a menu?
Click on the Menu tab on the left side bar and choose the subcategory > Find the menu you are looking for either by using the Search Box or by using the Filtering functionality > Click on the View icon > Make the required changes to any of the aspects visible on the dashboard > Click on Save button on the bottom right side to save the menu changes.
7. How to create a menu?
The Menu tab on the left side bar allows you to view, create and edit Menus, Recipes and Modifier Groups. To successfully create and set up a menu you need to follow the following steps:
Step 1: Create the Modifier Groups and Modifiers (add-ons).
The first step to start creating your menu is to add all the modifier options (add-ons) under modifier groups. This helps with creating modifiers in advance for your menu construct. It is less time consuming when you prepare the recipe.
Step 2: Create the Recipes.
The next step is to start creating your recipes. The modifiers you create in the previous step are now easily accessible. Pre-prepared modifiers can be linked to the recipe with just one click. You can still create a new modifier in case you missed creating it in the previous step.
Step 3: Create the Menu.
The last step is to create a menu and bring together all components. Menu categories are created, and specific recipes can be linked to the category. Recipes will reflect the modifiers that are linked to them. Price edits for the recipe and modifiers can be made at this stage.
POS 2.0
1. How can I log in to grubPOS 2.0?
Fill in the 24-digit activation code and Password > Click Activate > Enter the 4-digit PIN.
2. How can I set up tables?
Click on the table settings option from the drop-down menu on the top right of the screen > Enter the number of tables at your restaurant > Click Save.
3. How can I add modifiers to orders?
Choose the menu item from the category of choice the customer would like to add a modifier to > long press on the menu item until you see the additional information dashboard > choose the modifiers as per customers choice > add any additional requests in the Note bar at the bottom > Click add to order.
4. How can I view order history?
Click on the history tab on the top bar > click on all orders to view all closed orders in the past 24 hours.
- You can filter view order history for dine in, pick up, and delivery by choosing the specified option in the second top bar.
- You can also search for a specific order in the search bar based on time, order number, menu item that was ordered.
5. How can I add a printer in POS2.0?
Click on the arrow button on the top right next to the settings button > select printer settings from the drop-down menu > from the printer settings select add printer manually > enter printer name and IP address > turn on the print receipts button > click Add.
6. How can I delete a printer?
Open the printer settings from the drop-down menu on the main dashboard > from the printer dashboard click on the delete button next to the printer you wish to remove > click Delete.
7. How can I switch brands?
Click on the brand's dropdown menu on the top left bar and select the brand you would like to switch to.
8. How can I add promotions to an entire order?
Click check out > you will be directed to the payment dashboard > click on the promotions button at the bottom right of the screen > you will then be able to see all your active promotions > select the promotion you would like to apply > click Apply > the promotion will then reflect on your order receipt.
9. How can I apply a discount to a menu item?
Long press on the menu item before adding it to the order > Click on the Apply Discount button on the bottom left once you see the additional information dashboard of the item > select the discount you would like to apply to the item > Click Apply > the discount for that specific item will be reflected on the receipt when you check out.
10. How can I void an order?
Click on the three-dot button at the bottom bar on the order list > select void order > click confirm.
11. How can I Comp an order?
Click on the three-dot button at the bottom of the order list > select comp order > click confirm.
12. How can I Comp an Item?
Long press on the menu item > from the additional information dashboard click on the arrow button next to the price button > select comp item > click confirm.
13. How do I Void an Item?
Long press on the menu item > from the additional information dashboard click on the arrow button next to the price button > select void item > click confirm.