Managing Grocery Orders

gPicker allows users to manage grocery orders seamlessly, enabling them to claim orders, review item availability, make substitutions for unavailable products, and adjust items as needed to ensure accurate order fulfillment.

Types of Grocery Order Processing:

1. Standard Order Processing
2. Order Processing with Customer Approval

Standard Order Processing:

• Log in to the gPicker app to view all new and in-progress orders.
• View new orders and claim an order by clicking Claim to assigning it to yourself.
  
  

• Once the order is claimed, you can view all item details in the order.
  Note💡: Any item notes or commnets maded by the customer will be displayed against the relevant item within the order card. Order notes or comments will appear at the bottom against the order.
• Mark each item’s availability by using the tick mark (✓) to confirm availability or the cross mark (✕) to mark an item as unavailable or adjust the quantity based on stock availability (partial fullfillment).
• When marking an item as unavailable, you will have two options: Substitute Item or Remove Item.
  
  
• If select substitute, user can search for suitable substitutes, select one according to the customer’s requested quantity, and confirm the substitution.
  
  

• If no substitutes are available, the item can be removed.
• After marking the availability status for all items, the Confirm button will be enabled, allowing you to complete the order.
  
  
• Confirm on the pop-up to finalize the order and the order will then move to the completed orders list.

 Note💡: Order cancellation by the customer or aggregator or partner will be notified to the user.

Order Processing with Customer Approval:

Certain ordes will require customer approval if changes are proposed to the original order due to stock unavailability or certain supply issues, in order to process the order further, it is required that these admendments or changes are communicated to the customer for review prior to processing the order further. 

• Login to Picker and follow steps mentioned in Standard Order Processing section to propose adjustments to the order.
• A key difference is when selecting substitute items, the user will be able to search and select up to five substitute items in order to suggest them to the customer as alternatives for the originally requested item 
   
  Note💡: The proposed items have to be sent for customer review once all the adjustments are made and is ready to be submitted for customer approval).
  
  
• Submit the amended order for customer review by clicking the "Submit for Approval" button.
  
                                           
  
  Note💡: Items that can be completly fulfilled will be not sent for review.
  
  

• Await customer response

• When the customer response is received, the user will be notified and the reviewed changes will be displayed as follows,

  • Approved changes will be displayed as "Approved"

  • Rejected changes will be displayed as "Rejected"

  • Items that can be completly fullfilled will be grouped under "Picked items"

     Note💡: These items were not sent for customer review due to their availability.
    

  • If the customer rejects the entire order, it will be canceled, and you will be notified.

• After marking availability for approved items and picking them, select the number of bags required and click "Confirm" to finalize the order.

  

• If an item becomes unavailable after customer approval, the order can be canceled if necessary through the "Quick Actions" section.

Additional Features:

• Scheduled Orders: Includes pick-up times to help users prepare in advance.

• Item External ID: It opens a detailed view containing the item QR code, SKU/PLU, item quantity, unit price, and other product details for quick and accurate verification (required to be configured on Grubcenter).