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Initial Setup and Login to grubOne

The setup process begins with activating your account for the first time, followed by customizing your app to suit operational needs, and then continues with using the quick login feature after logging out for future sessions.

1. Activating Your grubOne Account

When you open the app for the first time, you need to activate your account by logging in with your credentials and selecting your location. This ensures that your grubOne is connected to the correct outlet or kitchen.

Steps to Activate Your Account

  • Launch the grubOne app
  • Enter your email and password, then tap Next
  • Select your required location from the list and tap Log In

Note💡: If you only have access to one location, it will be automatically selected.

  • Once logged in, you can view and manage your orders in the OMS

 

2. Configuring grubOne(Initial Setup)

After your first login, users will be prompted to configure the OMS set up. This allows you to tailor the system for your team’s operational needs.

Steps to Configure

  • Choose your preferred sorting for orders from:

    • Ascending (oldest to newest)

    • Descending (newest to oldest)

  • Select your order card layout for orders from:

    • Tile fill view

    • Split view

  • Set the scheduled order reminder time (0–60 minutes)
  • Decide whether to enable Auto Start for accepted orders (toggle ON/OFF)
  • Tap Save to apply your setup

Note💡: You can skip the setup pop-up if needed. Default settings will be applied automatically.

  • A confirmation message will appear when saved successfully

Note💡:  Furthermore, these configurations can always be updated later through General Settings.


 

3. Login After Logging Out

After you have activated your account, future logins are faster and more convenient. When you log out of the app, you can return using one of two methods: PIN or Password.

Alternatively, from this screen, you also have the option to switch to a new user account if needed. (Refer: Switching Accounts in GrubOne)

Steps to Login Using PIN

  • Open the grubOne app
  • Enter your 4-digit PIN
  • Upon successful validation of the PIN, you will be logged in immediately

Note💡: After 5 consecutive incorrect PIN attempts, the user must log in using email and password for brute force prevention.

 

Steps to Login Using Password

  • Open the grubOne app
  • Select your saved profile
  • Tap Password option
  • Enter your password, then tap Log In
  • Upon successful validation of the password, you will be logged in to the grubOne.

     

💡 Note: If you do not have access to a location, you will not be able to log in to the grubOne.