grubKDS
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      1. Help Center
      2. Order Management
      3. grubKDS

      Put an order on hold

      • If you face an issue and want to put an order on hold, simply click the Hold button in the Live tab. 

      Put order on hold option

      • You will be prompted to select one of the three potential reasons:
        • Missing Ingredient(s): Choose one or more ingredients that are missing from your kitchen, and are related to the order which has been put on hold.
        • Kitchen Equipment Failure.
        • Other: Fill in the reason.

      order on hold

      • Click Confirm. 
      • The KOT will move from the Live tab to the On Hold tab, and a Hold alert will also be sent to GrubOPS (the operations center).