Re-open a closed order.

If you wish to reopen a closed order to make any adjustments such as void/refund the closed order, kindly follow the steps below:  

• From the POS homepage dashboard, click on History from the top bar to view closed order history.  
• Find the closed order you wish to reopen.  
• Click on the three dots next to the order on the far right.  
• Click on the Reopen Order button. 
  
  
  
  
• You will then receive a confirmation message, Click confirm. 
  
  
  
  

• When the order has been reopened, the system will create a new order that is filled with the same order details and payment details with a ‘’reopened status’’. 
  
  
• Your order will then be reopened, and you make the required adjustments. 

You have successfully reopened a closed order.