User Roles.

 

The users that are involved in the Pickup app are as follows:  

  1. Dispatcher. 

The Dispatcher is part of the staff who manages the Application. From the KMS dashboard, the dispatcher is in-charge of handling the Pickup App settings, order updates, order assignments into the pick up counters, along with manual dispatching depending on the location settings. 

2. Driver. 

The driver is the rider from a third-party company of an in-house staff member. The driver is in-charge of scanning the order details through the Pick-up App or by manually entering the order number. The driver then receives the instructions to pick up the correct order from the Pickup Point.  


3. End-Customer.  


The End-Customer can be from a third-party company or in-house order management system such as the online website. The End-Customer scans the order details through the Pick-up App or manually enters the order number. The End-Customer will then receive directions to pick up the correct order from the Pickup Desk.