In grubOPS you can view the short description of an order or more details.
- To view the main information of an order simply search for the order number and you will be able to view:
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- Order Number
- Customer Name
- Customer Contact Number
- Address
- Order Progress
- Status
- Date & Time
- To view more details, double click on an order and it will expand to show the following fields:
- Order Summary
Find details about the order such as Brand Name, Status & Progress of the order, Payment Method, Order No, Source, Type and Kitchen.
- Delivery details
Find details about the 3PL delivery partner, if applicable, such as delivery partner name, driver name, driver mobile number, driver ID, Reference ID and Tracking ID and a link to track the order live.
- Customer details
Find details about the customer such as name, mobile number, address and email address.
- Order details
Find details about the order such as menu items ordered, quantities, price, sub-total, discount, tax, delivery charge and total amount.
- Customer location
Find details and a map about the customer’s location.
- Status Log
Find details about the statuses of the order from the time of order creation to assigning driver e.g., Order Accepted, Station Assigned, Order Created, etc.
Please Note: a few of the above details such as Delivery details or Customer location, are available or not based on the aggregator and the channel restrictions.