Managing Food Orders

After an order is accepted, staff can manage it by starting preparation, completing it when ready, or cancelling it if it cannot be processed.

Pre-requisite

• The order must be accepted (manually or automatically) before it can be managed.

1. Starting an Order

Orders can be started in two ways depending on how the location is configured:

1.1 Auto Start

• During the initial OMS setup, staff can enable Auto Start in the configuration pop-up

• If enabled, all orders in the live tab will be automatically started once accepted

• Then the Start button will not be shown in the order card since the order is already started, showing only the Mark Done button

Note💡: Auto Start can also be enabled later from General Settings

1.2 Manual Start

• If Auto Start is not enabled, staff must start orders manually

• Once accepted, the Start button will appear on the order card

• Click on the start button to start the order

• Upon clicking the button then changes to Mark Done

 

2. Completing an Order

• When preparation is done, tap Mark Done on the order card

• Upon clicking The order moves to the Done Orders tab

 

3. Cancelling an Order

Orders can be cancelled at any stage, whether Accepted, Started, or even after being marked Done.

Steps to Cancel an Order

• Tap the 3-dot menu (Quick Actions) on the order card

• Select Cancel Order

• Choose a cancellation reason from the dropdown

• Confirm cancellation

• Upon confirmation the order moves to the Cancelled Orders tab

 

Note💡: If your order completion or cancellation is unsuccessful please check your connection and retry by clicking on the Mark Done button.