Skip to content
English
More support
Contact us
  • There are no suggestions because the search field is empty.

Find, view and manage orders within GrubOPS

This page provides a step-by-step guide on how to find,view and manage orders within the GrubOPS platform. The Orders section gives you real-time access to all incoming, in-progress, and completed orders across all your connected channels and locations, allowing for efficient tracking and order management.

Use Filters and Search

  • Apply filters by date, status, store, platform, or payment method to narrow down the results.

  • Use the search bar to quickly find orders by customer name or order ID.

Click on Any Order

View full order details including item breakdown, modifiers, delivery instructions, and customer information.

  • Order Summary
    Find details about the order such as Brand Name, Status & Progress of the order,  Method, Order No, Source, Type and Kitchen. You may find as well details about the customer such as name, mobile number, address and email address.
  • Delivery details
    Find details about the 3PL delivery partner, if applicable, such as delivery partner name, driver name, driver mobile number, driver ID, Reference ID and Tracking ID and a link to track the order live.
  • Order details
    Find details about the order such as menu items ordered, quantities, price, sub-total, discount, tax, delivery charge and total amount.
  • Order history
    Find details about the statuses of the order from the time of order creation to assigning driver e.g., Order Accepted, Station Assigned, Order Created, etc.

Note: some of the above details such as Delivery details or Customer location, might not be available or not based on the aggregator and the channel restrictions.

Next Article: