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  3. Void/Comp an Order or Item

Void a closed order.

If you wish to void a closed order, please follow the steps below: 

  • On the history tab, find the closed order you wish to void.  
  • Once you find the closed order, click on the three dots next to the order. 
  • You can then select the option to void the order from the drop-down menu. 

    void or reopen an order-1
  • Select the reason as to why the order is being voided.  

    void order reasons
  • Click Confirm. 
  • The initial order status will be changed to voided. 
  • The system will then make a refund of the initial invoice.   

You have successfully voided a closed order.