The way Order Cards are displayed depends on the selected layout (Tile View or Split View). To learn more about choosing a layout, see 👉 Layouts on grubOne
Key Features of Order Cards
Every Order Card includes the key information your staff need to manage orders efficiently:- Order Source Logo
- Indicates the order channel (e.g., Talabat, Keeta, UberEats and others ).
- Order ID & Brand Name
- Always visible for quick reference and identification.
- Order Type
- Indicates whether the order is Pick-Up, Delivery by Food Aggregator, or Delivery by Restaurant.
- ETA: Estimated delivery/pickup time (when available)
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Timer Indicator:
A visual countdown showing how much time is left before the promised handover:
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Green: Plenty of time remaining
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Orange: Approaching deadline
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Red: Due or overdue
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- Item List & Modifiers – Items in the order with notes and customizations.
- Order Notes – Any additional instructions.
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Action Buttons – Start, Mark Done, Cancel, and more (via the 3-dot menu).
Order Card States
Order Cards update automatically as the order progresses:
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Pending Acceptance
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Card appears greyed out until accepted.
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Shows “Pending Acceptance” at the bottom.
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Active Order (Live Tab)
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Card is active and fully visible.
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“Start” button available (or auto-start if enabled).
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Completed Order (Done Tab)
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Card is greyed out with a “Done” label and completion time.
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Still allows access to actions via the 3-dot menu.
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Cancelled Order (Cancelled Tab)
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Card is greyed out with cancellation details and received time.
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Cancel button no longer available, but other options (e.g., print) remain.
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💡Note:
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In Tile View ➡️each Order Card shows all details directly in the grid.
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In Split View ➡️the left panel shows a summarized list of orders, and the right panel shows the full details when an order is selected.
The core information and actions remain the same, only the way they are displayed changes.
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